Digital Dealer Customer Experience Excellence Award

Presented by Xtime

A great experience is key to creating a lasting impression. From outstanding customer service to use of systems for better customer communications to even in-dealer daycare centers dealerships are designing and delivering superior vehicle ownership experiences.

Do you utilize technology and have programs that ensure impactful moments for your customers? Nominate a dealership that demonstrates premium customer experiences.

To be considered, the nominee must:

  • Be a dealership or dealer group in North America
  • Have demonstrated a strong commitment to delivering the best customer experience in the service department
  • Offer multiple examples of superior experiences—online, in-person, service lane, customer waiting room, in-shop

The selected recipient will be honored on Oct 16th at Digital Dealer 25 in Las Vegas, and will be featured in Digital Dealer Magazine.

Winner Receives:

  • A feature in an upcoming issue of Digital Dealer Magazine
  • $2,500 toward furthering your efforts in improving the customer experience
  • Two Xtime announcements to the winner’s customers about the honor and to drive traffic to the dealership
Customer Experience Excellence Nomination Presented by Xtime
Submit your nomination by 10/1


Previous Winner: Ferman Volvo Cars of Tarpon Springs

Ferman Volvo Cars of Tarpon Springs, winner of the first Xtime customer experience excellence award, uses Xtime Spectrum to "Treat Customers Like Family." Xtime sat down with Matt Ketchum, Service Manager at Ferman Volvo Cars of Tarpon Springs in Florida to learn more about his philosophy on customer service, his experience with Xtime, and how Ferman Volvo Cars delivers a superior experience to each customer, every day.

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