A great experience is key to creating a lasting impression. From outstanding customer service to use of systems for better customer communications to even in-dealer daycare centers dealerships are designing and delivering superior vehicle ownership experiences.
Do you utilize technology and have programs that ensure impactful moments for your customers? Nominate a dealership that demonstrates premium customer experiences.
To be considered, the nominee must:
The selected recipient will be honored on Oct 16th at Digital Dealer 25 in Las Vegas, and will be featured in Digital Dealer Magazine.
Ferman Volvo Cars of Tarpon Springs, winner of the first Xtime customer experience excellence award, uses Xtime Spectrum to "Treat Customers Like Family." Xtime sat down with Matt Ketchum, Service Manager at Ferman Volvo Cars of Tarpon Springs in Florida to learn more about his philosophy on customer service, his experience with Xtime, and how Ferman Volvo Cars delivers a superior experience to each customer, every day.Read More